{"id":13405,"date":"2024-05-15T17:19:59","date_gmt":"2024-05-15T17:19:59","guid":{"rendered":"https:\/\/seekapa.com\/complaints\/"},"modified":"2026-01-25T08:12:12","modified_gmt":"2026-01-25T08:12:12","slug":"complaints","status":"publish","type":"page","link":"https:\/\/sktrd.org\/es\/complaints\/","title":{"rendered":"Quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13405\" class=\"elementor elementor-13405\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fed3aa0 e-flex e-con-boxed e-con e-parent\" data-id=\"fed3aa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d505d1 elementor-widget elementor-widget-image\" data-id=\"6d505d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"267\" src=\"https:\/\/bcdn.seekapa.com\/wp-content\/uploads\/2025\/11\/hero-image1.png\" class=\"attachment-large size-large wp-image-35921\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62f8143 elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"62f8143\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\tPagina de inicio\n<\/span><\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-850fd7d elementor-widget elementor-widget-heading\" data-id=\"850fd7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"> Tu Opini\u00f3n es Importante <span> para Nosotros <\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc03807 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fc03807\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEn Seekapa, nos esforzamos por alcanzar la excelencia en todo lo que hacemos. Sin embargo, reconocemos que puede haber ocasiones en las que tu experiencia no cumpla con tus expectativas. Si tienes alguna inquietud o problema, comp\u00e1rtelo con nosotros mediante el formulario a continuaci\u00f3n.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-871968b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"871968b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Estamos comprometidos a atender tus comentarios de manera r\u00e1pida y exhaustiva, garantizando la mejora continua de nuestros servicios y tu satisfacci\u00f3n general.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5650ed0 e-flex e-con-boxed e-con e-parent\" data-id=\"5650ed0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb67328 elementor-widget elementor-widget-heading\" data-id=\"bb67328\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Env\u00eda tus comentarios<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca42728 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ca42728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lamentamos saber que tu experiencia no cumpli\u00f3 con tus expectativas.\u00a0<\/p><p>Valoramos tus comentarios y agradecer\u00edamos cualquier detalle que puedas proporcionar para investigar esta situaci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d83bb72 e-con-full e-flex e-con e-child\" data-id=\"d83bb72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b969dc5 e-con-full e-flex e-con e-child\" data-id=\"b969dc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fbe4dd elementor-widget__width-initial elementor-widget elementor-widget-wpforms\" data-id=\"6fbe4dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-root\">\n\t\t\t\t:root {\n\t\t\t\t\t--wpforms-field-border-radius: 3px;\n--wpforms-field-border-style: solid;\n--wpforms-field-border-size: 1px;\n--wpforms-field-background-color: #ffffff;\n--wpforms-field-border-color: rgba( 0, 0, 0, 0.25 );\n--wpforms-field-border-color-spare: rgba( 0, 0, 0, 0.25 );\n--wpforms-field-text-color: rgba( 0, 0, 0, 0.7 );\n--wpforms-field-menu-color: #ffffff;\n--wpforms-label-color: rgba( 0, 0, 0, 0.85 );\n--wpforms-label-sublabel-color: rgba( 0, 0, 0, 0.55 );\n--wpforms-label-error-color: #d63637;\n--wpforms-button-border-radius: 3px;\n--wpforms-button-border-style: none;\n--wpforms-button-border-size: 1px;\n--wpforms-button-background-color: #066aab;\n--wpforms-button-border-color: #066aab;\n--wpforms-button-text-color: #ffffff;\n--wpforms-page-break-color: #066aab;\n--wpforms-background-image: none;\n--wpforms-background-position: center center;\n--wpforms-background-repeat: no-repeat;\n--wpforms-background-size: cover;\n--wpforms-background-width: 100px;\n--wpforms-background-height: 100px;\n--wpforms-background-color: rgba( 0, 0, 0, 0 );\n--wpforms-background-url: none;\n--wpforms-container-padding: 0px;\n--wpforms-container-border-style: none;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-color: #000000;\n--wpforms-container-border-radius: 3px;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\n\t\t\t\t}\n\t\t\t<\/style><style id=\"wpforms-css-vars-elementor-widget-6fbe4dd\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-6fbe4dd {\n\t\t\t\t\t--wpforms-button-background-color: #000000;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n\n\t\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-32810\"><form id=\"wpforms-form-32810\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"32810\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/es\/wp-json\/wp\/v2\/pages\/13405\" data-token=\"2b89f92599906e60b535a0cdeaa85cfb\" data-token-time=\"1777650425\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-page-indicator progress\" data-indicator=\"progress\" data-indicator-color=\"#ffffff\" data-scroll=\"1\" role=\"progressbar\" aria-valuenow=\"1\" aria-valuemin=\"1\" aria-valuemax=\"4\" tabindex=\"-1\"><span class=\"wpforms-page-indicator-page-title\" ><\/span><span class=\"wpforms-page-indicator-page-title-sep\" style=\"display:none;\"> - <\/span><span class=\"wpforms-page-indicator-steps\">Step <span class=\"wpforms-page-indicator-steps-current\">1<\/span> of 4<\/span><div class=\"wpforms-page-indicator-page-progress-wrap\"><div class=\"wpforms-page-indicator-page-progress\" style=\"width:25%;background-color:#ffffff\"><\/div><\/div><\/div><div class=\"wpforms-field-container\"><div class=\"wpforms-page wpforms-page-1 \" data-page=\"1\"><div id=\"wpforms-32810-field_9-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"9\"><\/div><div id=\"wpforms-32810-field_3-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"3\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Layout<\/label><div class=\"wpforms-field-layout-rows\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-32810-field_1-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-modern\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_1\">T\u00edtulo<\/label><select id=\"wpforms-32810-field_1\" class=\"wpforms-field-medium choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-medium\" data-search-enabled=\"\" name=\"wpforms[fields][1]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Se\u00f1or<\/option><option value=\"Se\u00f1or\" >Se\u00f1or<\/option><option value=\"Se\u00f1ora\" >Se\u00f1ora<\/option><option value=\"Se\u00f1orita\" >Se\u00f1orita<\/option><\/select><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-32810-field_2-container\" class=\"wpforms-field wpforms-field-name text-only\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_2\">Nombre completo <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-32810-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Nombre completo\" aria-errormessage=\"wpforms-32810-field_2-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-32810-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_4\">N\u00famero de pasaporte <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-32810-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" placeholder=\"\u00famero de identificaci\u00f3n o pasaporte\" aria-errormessage=\"wpforms-32810-field_4-error\" required><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-32810-field_5-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"5\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Layout<\/label><div class=\"wpforms-field-layout-rows\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32810-field_6-container\" class=\"wpforms-field wpforms-field-text text-only\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_6\">Nacionalidad <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-32810-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" placeholder=\"Nacionalidad\" aria-errormessage=\"wpforms-32810-field_6-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32810-field_7-container\" class=\"wpforms-field wpforms-field-phone numbers-only\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_7\">Tel\u00e9fono <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-32810-field_7\" class=\"wpforms-field-medium wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-32810-field_7-error\" required><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-32810-field_8-container\" class=\"wpforms-field wpforms-field-pagebreak next-btn\" data-field-id=\"8\"><div class=\"wpforms-clear wpforms-pagebreak-right\"><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"1\" data-formid=\"32810\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Siguiente<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-2  next-btn\" data-page=\"2\" style=\"display:none;\"><div id=\"wpforms-32810-field_11-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"11\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Layout<\/label><div class=\"wpforms-field-layout-rows\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32810-field_12-container\" class=\"wpforms-field wpforms-field-phone numbers-only\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_12\">N\u00famero de tel\u00e9fono de casa\/trabajo<\/label><input type=\"tel\" id=\"wpforms-32810-field_12\" class=\"wpforms-field-medium wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][12]\" placeholder=\"N\u00famero de tel\u00e9fono de casa\/trabajo\" aria-errormessage=\"wpforms-32810-field_12-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32810-field_13-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_13\">Direcci\u00f3n de correo electr\u00f3nico <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-32810-field_13\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][13]\" placeholder=\"Direcci\u00f3n de correo electr\u00f3nico\" spellcheck=\"false\" aria-errormessage=\"wpforms-32810-field_13-error\" required><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-32810-field_14-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"14\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Layout<\/label><div class=\"wpforms-field-layout-rows\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32810-field_15-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_15\">Direcci\u00f3n<\/label><input type=\"text\" id=\"wpforms-32810-field_15\" class=\"wpforms-field-medium\" name=\"wpforms[fields][15]\" placeholder=\"Direcci\u00f3n\" aria-errormessage=\"wpforms-32810-field_15-error\" ><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32810-field_16-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_16\">Ciudad<\/label><input type=\"text\" id=\"wpforms-32810-field_16\" class=\"wpforms-field-medium\" name=\"wpforms[fields][16]\" placeholder=\"Ciudad\" aria-errormessage=\"wpforms-32810-field_16-error\" ><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-32810-field_17-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"17\"><div class=\"wpforms-clear wpforms-pagebreak-right\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"2\" data-formid=\"32810\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Anterior<\/button><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"2\" data-formid=\"32810\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Siguiente<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-3  \" data-page=\"3\" style=\"display:none;\"><div id=\"wpforms-32810-field_18-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"18\"><label class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Layout<\/label><div class=\"wpforms-field-layout-rows\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32810-field_19-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_19\">N\u00famero de usuario\/cuenta de la cuenta mantenida con la empresa (Seekapa Trade) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-32810-field_19\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][19]\" placeholder=\"N\u00famero de usuario\/cuenta de la cuenta mantenida con la empresa (Seekapa Trade)\" aria-errormessage=\"wpforms-32810-field_19-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-32810-field_20-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_20\">\u00bfCu\u00e1ndo ocurri\u00f3 el problema?<\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-32810-field_20\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-medium\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][20][date]\" placeholder=\"\u00bfCu\u00e1ndo ocurri\u00f3 el problema?\" aria-errormessage=\"wpforms-32810-field_20-error\" ><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-32810-field_22-container\" class=\"wpforms-field wpforms-field-date-time date-picker-2\" data-field-id=\"22\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_22\">\u00bfCu\u00e1ndo not\u00f3 por primera vez que podr\u00eda haber un problema? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-32810-field_22\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-medium\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][22][date]\" placeholder=\"\u00bfCu\u00e1ndo not\u00f3 por primera vez que podr\u00eda haber un problema?\" aria-errormessage=\"wpforms-32810-field_22-error\" required><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-32810-field_23-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"23\"><fieldset><legend class=\"wpforms-field-label\">\u00bfHa comunicado su queja a Bluepine Ltd y\/o sus asociados? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-32810-field_23\" class=\"wpforms-field-required\" data-choice-limit=\"1\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-32810-field_23_1\" data-rule-check-limit=\"true\" name=\"wpforms[fields][23][]\" value=\"S\u00ed\" aria-errormessage=\"wpforms-32810-field_23_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32810-field_23_1\">S\u00ed<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-32810-field_23_2\" data-rule-check-limit=\"true\" name=\"wpforms[fields][23][]\" value=\"No\" aria-errormessage=\"wpforms-32810-field_23_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32810-field_23_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-32810-field_24-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"24\"><div class=\"wpforms-clear wpforms-pagebreak-right\"><button class=\"wpforms-page-button wpforms-page-prev wpforms-disabled\"\n\t\t\t\t\tdata-action=\"prev\" data-page=\"3\" data-formid=\"32810\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Anterior<\/button><button class=\"wpforms-page-button wpforms-page-next wpforms-disabled\"\n\t\t\t\t\tdata-action=\"next\" data-page=\"3\" data-formid=\"32810\" aria-disabled=\"true\" aria-describedby=\"wpforms-error-noscript\">Siguiente<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-4 last \" data-page=\"4\" style=\"display:none;\"><div id=\"wpforms-32810-field_25-container\" class=\"wpforms-field wpforms-field-text text-only\" data-field-id=\"25\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_25\">Nombre del representante de Bluepine Ltd<\/label><input type=\"text\" id=\"wpforms-32810-field_25\" class=\"wpforms-field-medium\" name=\"wpforms[fields][25]\" placeholder=\"Nombre del representante de Bluepine Ltd\" aria-errormessage=\"wpforms-32810-field_25-error\" ><\/div><div id=\"wpforms-32810-field_38-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"38\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_38\">Correo electr\u00f3nico del representante de Bluepine Ltd<\/label><input type=\"email\" id=\"wpforms-32810-field_38\" class=\"wpforms-field-medium\" name=\"wpforms[fields][38]\" placeholder=\"Por favor, ingrese el correo electr\u00f3nico del representante de Bluepine Ltd\" spellcheck=\"false\" aria-errormessage=\"wpforms-32810-field_38-error\" ><\/div><div id=\"wpforms-32810-field_27-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"27\"><fieldset><legend class=\"wpforms-field-label\">\u00bfHa informado su queja a alguna autoridad? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-32810-field_27\" class=\"wpforms-field-required\" data-choice-limit=\"1\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-32810-field_27_1\" data-rule-check-limit=\"true\" name=\"wpforms[fields][27][]\" value=\"S\u00ed\" aria-errormessage=\"wpforms-32810-field_27_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32810-field_27_1\">S\u00ed<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-32810-field_27_2\" data-rule-check-limit=\"true\" name=\"wpforms[fields][27][]\" value=\"No\" aria-errormessage=\"wpforms-32810-field_27_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32810-field_27_2\">No<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-32810-field_28-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"28\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_28\">\u00bfQu\u00e9 autoridad financiera?<\/label><input type=\"text\" id=\"wpforms-32810-field_28\" class=\"wpforms-field-medium\" name=\"wpforms[fields][28]\" placeholder=\"\u00bfQu\u00e9 autoridad financiera?\" aria-errormessage=\"wpforms-32810-field_28-error\" ><\/div><div id=\"wpforms-32810-field_29-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"29\"><fieldset><legend class=\"wpforms-field-label\">Por la presente certifico y confirmo que, seg\u00fan mi conocimiento, la informaci\u00f3n proporcionada arriba es verdadera, precisa, correcta y completa. <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-32810-field_29\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-32810-field_29_1\" name=\"wpforms[fields][29][]\" value=\"Confirmo *\" aria-errormessage=\"wpforms-32810-field_29_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32810-field_29_1\">Confirmo *<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-32810-field_30-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"30\"><fieldset><legend class=\"wpforms-field-label\">Reconozco que Bluepine Ltd. notificar\u00e1 adecuadamente sobre su queja dentro de los cinco (5) d\u00edas posteriores a la recepci\u00f3n de su queja y le proporcionar\u00e1 el n\u00famero de referencia \u00fanico. El n\u00famero de referencia \u00fanico debe usarse en todos sus contactos futuros con la empresa, el Defensor Financiero y\/o la FSA con respecto a la queja espec\u00edfica. Haremos todo lo posible para investigar su queja y proporcionarle el resultado de nuestra investigaci\u00f3n dentro de los 2 meses a partir de hoy. En caso de que se requiera informaci\u00f3n adicional, uno de nuestros oficiales se pondr\u00e1 en contacto con usted. Tenga en cuenta que para agilizar la investigaci\u00f3n requerimos\/solicitamos su plena cooperaci\u00f3n. Consulte la p\u00e1gina &quot;Procedimientos de quejas para clientes&quot; para obtener m\u00e1s detalles sobre el problema. <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-32810-field_30\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-32810-field_30_1\" name=\"wpforms[fields][30][]\" value=\"Confirmo *\" aria-errormessage=\"wpforms-32810-field_30_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-32810-field_30_1\">Confirmo *<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-32810-field_36-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"36\"><label class=\"wpforms-field-label\" for=\"wpforms-32810-field_36\">Resumen <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-32810-field_36\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][36]\" aria-errormessage=\"wpforms-32810-field_36-error\" required><\/textarea><\/div><div id=\"wpforms-32810-field_10-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"10\"><\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" style=\"display:none;\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"32810\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/sktrd.org\/es\/wp-json\/wp\/v2\/pages\/13405\">\t\t<div id=\"cf-turnstile-wpf-1011237089\"\r\n\t\tclass=\"cf-turnstile\" \t\tdata-sitekey=\"0x4AAAAAABmLIA1KhIrQCOKJ\"\r\n\t\tdata-theme=\"light\"\r\n\t\tdata-language=\"auto\"\r\n\t\tdata-size=\"normal\"\r\n\t\tdata-retry=\"auto\" data-retry-interval=\"1000\"\r\n\t\tdata-refresh-expired=\"auto\"\r\n\t\tdata-action=\"wpforms-32810\"\r\n\t\t\t\tdata-appearance=\"always\"><\/div>\r\n\t\t\t<script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-wpf-1011237089\"); e&&!e.innerHTML.trim()&&(turnstile.remove(\"#cf-turnstile-wpf-1011237089\"), turnstile.render(\"#cf-turnstile-wpf-1011237089\", {sitekey:\"0x4AAAAAABmLIA1KhIrQCOKJ\"})); }, 100); });<\/script>\r\n\t\t\t<br class=\"cf-turnstile-br cf-turnstile-br-wpf-1011237089\">\r\n\t\t\t\t<style>#cf-turnstile-wpf-1011237089 { margin-left: -15px; }<\/style>\r\n\t\t<button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-32810\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><img decoding=\"async\" src=\"\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd55732 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"cd55732\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-297f06c e-con-full e-flex e-con e-child\" data-id=\"297f06c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7285f31 elementor-widget elementor-widget-image\" data-id=\"7285f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"145\" height=\"126\" src=\"https:\/\/bcdn.seekapa.com\/wp-content\/uploads\/2025\/11\/Group-169360.png\" class=\"attachment-large size-large wp-image-35926\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcf858a elementor-widget elementor-widget-text-editor\" data-id=\"fcf858a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Siempre estamos aqu\u00ed para atenderle.<br \/>Deje sus datos y nos pondremos en contacto con usted en breve.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe702f1 elementor-widget elementor-widget-heading\" data-id=\"fe702f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/sktrd.org\/contact-us\/\">Cont\u00e1ctenos<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bed645d e-flex e-con-boxed e-con e-parent\" data-id=\"bed645d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a7e285 elementor-widget elementor-widget-heading\" data-id=\"8a7e285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas <span>Frecuentes<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b999382 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b999382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a1Hola! \u00bfTienes preguntas? Nosotros tenemos las respuestas. Visita nuestra p\u00e1gina de preguntas frecuentes para conocer todos los detalles. \u00bfA\u00fan no est\u00e1s satisfecho? Ponte en contacto con nosotros.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d1d04b elementor-widget__width-initial elementor-widget elementor-widget-n-accordion\" data-id=\"7d1d04b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;expanded&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1310\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1310\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 01 <h3>  \u00bfC\u00f3mo puedo enviar una queja a Seekapa?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1310\" class=\"elementor-element elementor-element-b41f3f1 e-con-full e-flex e-con e-child\" data-id=\"b41f3f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-991c49b elementor-widget elementor-widget-text-editor\" data-id=\"991c49b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Puedes enviar tu queja a trav\u00e9s del formulario dedicado en la p\u00e1gina de \u2018Quejas\u2019. Por favor, proporciona informaci\u00f3n detallada sobre tu problema para ayudarnos a entender y resolverlo de manera eficiente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1311\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1311\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  02 <h3>  \u00bfQu\u00e9 informaci\u00f3n debo incluir en mi queja?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1311\" class=\"elementor-element elementor-element-7578a2a e-con-full e-flex e-con e-child\" data-id=\"7578a2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c30be5b elementor-widget elementor-widget-text-editor\" data-id=\"c30be5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Al enviar una queja, incluye los detalles de tu cuenta, una descripci\u00f3n clara del problema, cualquier fecha relevante y los pasos que ya hayas tomado para intentar resolver el asunto. Esta informaci\u00f3n nos ayudar\u00e1 a investigar tu queja m\u00e1s profundamente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1312\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1312\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  03 <h3>  \u00bfCu\u00e1nto tiempo tarda en recibir una respuesta a mi queja?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1312\" class=\"elementor-element elementor-element-028f31d e-con-full e-flex e-con e-child\" data-id=\"028f31d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bf7e3b elementor-widget elementor-widget-text-editor\" data-id=\"6bf7e3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nuestro objetivo es confirmar la recepci\u00f3n de tu queja en un plazo de 5 d\u00edas. Una respuesta o resoluci\u00f3n completa puede demorar m\u00e1s tiempo, dependiendo de la complejidad del asunto, pero nos esforzamos por resolver todas las quejas lo m\u00e1s r\u00e1pido posible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1313\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1313\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  04 <h3>  \u00bfQu\u00e9 puedo hacer si no estoy satisfecho con la respuesta a mi queja?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1313\" class=\"elementor-element elementor-element-53b380a e-con-full e-flex e-con e-child\" data-id=\"53b380a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0345a4 elementor-widget elementor-widget-text-editor\" data-id=\"b0345a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si no est\u00e1s satisfecho con la resoluci\u00f3n inicial de tu queja, puedes solicitar una revisi\u00f3n adicional. Indica los motivos de tu insatisfacci\u00f3n y un miembro senior de nuestro equipo reevaluar\u00e1 tu caso con prioridad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1314\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1314\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  05 <h3>\u00bfQui\u00e9n revisa las quejas en Seekapa?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1314\" class=\"elementor-element elementor-element-ac49b17 e-con-full e-flex e-con e-child\" data-id=\"ac49b17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e0196d elementor-widget elementor-widget-text-editor\" data-id=\"1e0196d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLas quejas enviadas a Seekapa son revisadas por nuestro equipo de atenci\u00f3n al cliente. Problemas complejos o que requieran investigaci\u00f3n adicional pueden ser escalados a la gerencia senior para asegurar una revisi\u00f3n justa y completa.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1315\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1315\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  06 <h3>\u00bfHay alguna manera de seguir el estado de mi queja?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1315\" class=\"elementor-element elementor-element-2cd06e0 e-con-full e-flex e-con e-child\" data-id=\"2cd06e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-453f0ef elementor-widget elementor-widget-text-editor\" data-id=\"453f0ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tActualmente, no contamos con un sistema de seguimiento en vivo para quejas. Sin embargo, despu\u00e9s de enviar una queja, recibir\u00e1s actualizaciones por correo electr\u00f3nico sobre el estado y progreso de nuestra investigaci\u00f3n sobre tu problema.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tu Opini\u00f3n es Importante para Nosotros En Seekapa, nos esforzamos por alcanzar la excelencia en todo lo que hacemos. Sin embargo, reconocemos que puede haber ocasiones en las que tu experiencia no cumpla con tus expectativas. Si tienes alguna inquietud o problema, comp\u00e1rtelo con nosotros mediante el formulario a continuaci\u00f3n. Estamos comprometidos a atender tus [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13405","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sktrd.org\/es\/wp-json\/wp\/v2\/pages\/13405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sktrd.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sktrd.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sktrd.org\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sktrd.org\/es\/wp-json\/wp\/v2\/comments?post=13405"}],"version-history":[{"count":0,"href":"https:\/\/sktrd.org\/es\/wp-json\/wp\/v2\/pages\/13405\/revisions"}],"wp:attachment":[{"href":"https:\/\/sktrd.org\/es\/wp-json\/wp\/v2\/media?parent=13405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}